2023 (full year)
£341 million
252,626 reported cases
Scammed and unsure where to turn? You are not alone.
Let's Talk Claims can help you understand your rights and explore your options.
Tricked into sending money? We can help you understand the claim process and work with your bank on your behalf. With over 15 years' experience assisting customers with financial claims, we aim to make the process as clear and straightforward as possible.
- Free, no-obligation consultation
- Confidential, non-judgmental support
Let's Talk Claims is a trading style of Credit Claim Assist Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN 832480).
You are not required to use a claims-management company or law-firm to pursue a claim. You can make the claim yourself for free to the bank from which you made the payments and if dissatisfied with the response to the Financial Ombudsman Service.
Why not take up our offer of a free, no-obligation consultation to discuss your case before deciding whether you wish to pursue the claim yourself or seek our assistance?
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UK bank transfer scam losses remain significant
Authorised Push Payment (APP) fraud continues to affect thousands of people across the UK every year.
2024 (full year)
£450.7 million
<186,000 reported cases
H1 2024
£213.7 million
97,344 reported cases
H1 2025
£257.5 million
>110,000 reported cases
Common scam types we help with
Explore the most common authorised push payment scams affecting people across the UK.
Impersonation Scam
Criminals pose as a trusted organisation such as a bank, solicitor, government body or a family member to convince you to transfer money.
Learn more →
Romance Scam
Someone builds a relationship with you online and then convinces you to send money under false pretenses.
Learn more →
Invoice Scam
You are tricked into paying a fraudulent invoice after criminals intercept or imitate a real supplier.
Learn more →
Crypto Scam
Fraudsters persuade you to transfer money to what appears to be a legitimate cryptocurrency investment, which turns out to be fake.
Learn more →Support
How Let's Talk Claims can help
We provide clear, honest, and up-to-date information to help people affected by bank transfer scams understand their rights and options. Whether you lost money to a crypto investment, a romance scam, a fake invoice, or someone impersonating your bank, we can help you understand what to do next.
- Understand whether we may be able to help in your situation
- Learn how APP fraud rules may apply to your case
- Get guidance on preparing bank complaints and gathering evidence
- Explore escalation routes including the Financial Ombudsman Service
- Discuss your case in a confidential, non-judgmental consultation
Recognise the signs
Warning signs you may have been scammed
- You were pressured to act fast without time to verify details
- The person or company disappeared after you paid
- Messages stopped, accounts vanished, or you were blocked
- You were told to keep the transaction secret from your bank or family
- Payment details changed at the last minute
If any of these sound familiar, free, no-obligation consultation can help you understand your options.
About us
Claims management support you can talk to
Let's Talk Claims is a trading style of Credit Claim Assist Ltd, an FCA-authorised Claims Management Company. We provide clear information and support for people affected by bank transfer scams, helping you understand your options and what may happen next.
How we can help
- Free, no-obligation consultation
- Support for crypto, romance, invoice, and impersonation scams
- Guidance on bank complaints and escalation routes
- Clear information about your consumer rights